National Assistive Technology Act Data System

Annual Progress Report - Full Report

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New Hampshire 2017

General Information

Statewide AT Program (Information to be listed in national State AT Program Directory)

State AT Program Title:

Assistive Technology in New Hampshire (ATinNH)

State AT Program Title:

State AT Program URL

www.atinnh.org

Mailing Address:

10 West Edge Drive, Suite 101

City:

Durham

State:

Zip Code:

03824

Program Email:

anne.long@unh.edu

Phone:

855-374-9969

TTY:

Lead Agency

Agency Name:

Mailing Address:

City:

State:

Zip Code:

Program URL:

Implementing Entity

Does your Lead Agency contract with an Implementing Entity to carry out the Statewide AT Program on its behalf? (Check if Yes)

Name of Implementing Agency:

Mailing Address:

City

State:

Zip Code:

Program URL:

Program Director and Other Contacts

Program Director for State AT Program (last, first):

Willkomm, Therese

Title:

Director

Phone:

603-491-6555

E-mail:

therese.willkomm@unh.edu

Program Director at Lead Agency (last, first):

Title:

Phone:

E-mail:

Primary Contact at Implementing Agency (last, first) - If applicable:

Title:

Phone:

E-mail:

Person Responsible for completing this form if other than Program Director

Name (last, first):

Long, Anne

Title:

Outreach and Communication Coordinator

Phone:

603-862-4129

E-mail:

anne.long@unh.edu

Certifying Representative

Name (last, first):

Sosa, Susan

Title:

Senior Grant and Contract Administrator

Phone:

603-862-4848

E-mail:

susan.sosa@unh.edu

State Financing

Did your approved state plan for this reporting period include any State Financing?

Did your approved state plan for this reporting period include conducting a Financial Loan Program?

B. State Financing Activities that provide consumers with resources and services that result in the acquisition of AT devices and services

1. Overview of Activities Performed

How many other state financing activities that provide consumers with access to funds for the purchase of AT devices and services were included in your approved state plan?

C. State Financing Activities that Allow Consumers to Obtain AT at Reduced Cost

1. Overview of Activities Performed

How many state financing activities that allow consumers to obtain AT at a reduced cost were included in your approved state plan?

D. Anecdote

Impact Area Education Employment Commumity Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	00	00	00	00
2. AT was only available through the AT program.	00	00	00	00
3. AT was available through other programs, but the system was too complex or the wait time too long.	00	00	00	00
4. Subtotal	00	00	00	00
5. None of the above	00	00	00	00
6. Subtotal	00	00	00	00
7. Nonrespondent	00	00	00	00
8. Total	00	00	00	00
9. Performance on this measure	NaN%	NaN%	NaN%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	00	NaN%
Satisfied	00	NaN%
Satisfied somewhat	00	NaN%
Not at all satisfied	00	NaN%
Nonrespondent	00	NaN%
Total Surveyed	00
Response rate %	NaN%

G. Notes:

Reutilization

Did your approved State Plan for this reporting period included conducting any device reuse activities?

A. Number of Recipients of Reused Devices

Activity	Number of Individuals Receiving a Device from Activity
A. Device Exchange	00
B. Device Refurbish/Repair - Reassign and/or Open Ended Loan	1,883
C. Total	1,883

Performance Measure
D. Device Exchange - Excluded from Performance Measure	00
E. Reassignment/Refurbishment and Repair and Open Ended Loans - Excluded from Performance Measure because AT is provided to or on behalf of an entity that has an obligation to provide the AT such as schools under IDEA or VR agencies/clients	00
F. Number of Individuals Included in Performance Measures	1,883

If a number is reported in E you must provide a description of the reason the individuals are excluded from the performance measure:

B. Device Exchange Activities

Device Exchange
Type of AT Device	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Exchanged	Savings to Consumers
Vision	$0	$0	$0
Hearing	$0	$0	$0
Speech Communication	$0	$0	$0
Learning, Cognition and Developmental	$0	$0	$0
Mobility, Seating and Positioning	$0	$0	$0
Daily Living	$0	$0	$0
Environmental Adaptations	$0	$0	$0
Vehicle Modification & Transportation	$0	$0	$0
Computers and Related	$0	$0	$0
Recreation, Sports and Leisure	$0	$0	$0
Total	$0	$0	$0

C. Device Refurbish/Repair - Reassignment and/or Open Ended Loan Activities

Device Reassign/Repair/Refurbish and/or OEL
Type of AT Device	Number of Devices Reassigned/Refurbished and Repaired	Total Estimated Current Purchase Price	Total Price for Which Device(s) Were Sold	Savings to Consumers
Vision	03	$245	$0	$245
Hearing	42	$2,021	$0	$2,021
Speech Communication	06	$9,085	$95	$8,990
Learning, Cognition and Developmental	21	$249	$10	$239
Mobility, Seating and Positioning	769	$646,702	$56,988	$589,714
Daily Living	1,009	$155,496	$15,005	$140,491
Environmental Adaptations	16	$1,157	$35	$1,122
Vehicle Modification & Transportation	01	$22	$0	$22
Computers and Related	12	$1,716	$0	$1,716
Recreation, Sports and Leisure	04	$3,430	$455	$2,975
Total	1,883	$820,123	$72,588	$747,535

D. Anecdote

Miracle lift While working in the shop getting equipment ready I received a call from a woman name Sharon. I could hear the desperation almost immediately after saying hello. Sharon was looking for a very certain kind of patient lift that she uses for her Daughter. Sharon went on to describe the make and model of the lift, Sharon said it had to be this type of lift because of the system it would be used on in her home. After listening to Sharon describe the lift I knew we had received in a donation of a lift but I was unsure of the exact model so I asked to hold while I check out the lift we had. Low and behold when I opened the box I was surprised to see in fact it was the exact lift that Sharon needed, and I mean exactly. After getting back on the phone with Sharon, I did have to ask her one more time to confirm the model but indeed there it was and when I told her we did have the lift, there was a pause of silence, then came the “you’re kidding” followed by “It’s a miracle”. Sharon was truly in awe and you could hear the jubilation in her voice, she had found what she needed to help care for her Daughter. We here at the Refurbished Equipment Marketplace we able to get new batteries and do safety checks to ensure proper function of the lift and then it was off to help Sharon and her Daughter. Not only did the Refurbished Equipment Marketplace have the lift, but Sharon’s cost was mere pennies on the dollar compared to a new one. Sharon was very appreciative for all that we had done for her and her Daughter.

Impact Area Education Employment Commumity Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	23	01	884	908
2. AT was only available through the AT program.	256	66	522	844
3. AT was available through other programs, but the system was too complex or the wait time too long.	00	00	61	61
4. Subtotal	279	67	1,467	1,813
5. None of the above	01	00	69	70
6. Subtotal	280	67	1,536	1,883
7. Nonrespondent	00	00	00	00
8. Total	280	67	1,536	1,883
9. Performance on this measure	99.64%	100%	95.51%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	1,466	77.85%
Satisfied	286	15.19%
Satisfied somewhat	04	0.21%
Not at all satisfied	01	0.05%
Nonrespondent	126	6.69%
Total Surveyed	1,883
Response rate %	93.31%

G. Notes:

Device Loan

Did your approved State Plan for this reporting period included conducting Short-Term Device Loans?

A. Short-Term Device Loans by Type of Purpose

Loans By Purpose
Primary Purpose of Short-Term Device Loan	Number
Assist in decision-making (device trial or evaluation)	162
Serve as loaner during service repair or while waiting for funding	15
Provide an accommodation on a short-term basis for a time-limited event/situation	806
Conduct training, self-education or other professional development activity	40
Total	1,023

B. Short-Term Device Loan by Type of Borrower

Loans By Borrower Type
Type of Individual or Entity	Number of Device Borrowers
Individuals with Disabilities	255
Family Members, Guardians, and Authorized Representatives	105
Representative of Education	297
Representative of Employment	17
Representatives of Health, Allied Health, and Rehabilitation	15
Representatives of Community Living	334
Representatives of Technology	00
Total	1,023

C. Length of Short-Term Device Loans

Length of Short-Term Device Loan in Days	30

D. Types of Devices Loaned

Types of Devices Loaned
Type of AT Device	Number
Vision	04
Hearing	29
Speech Communication	22
Learning, Cognition and Developmental	40
Mobility, Seating and Positioning	45
Daily Living	670
Environmental Adaptations	15
Vehicle Modification and Transportation	01
Computers and Related	42
Recreation, Sports and Leisure	155
Total	1,023

E. Anecdote

We have a participant who is active with our competitive sports teams. At the start of the school year his class was going on a cycling trip to Acadia NP. He is not able to ride a bike and does not have his own adaptive bike. He was able to attend his class trip with the use of one of our handcycles.

Impact Area Education Employment Commumity Living

F. Access Performance Measures

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	53	28	55	136
Decided that an AT device/ service will not meet needs	10	00	06	16
Subtotal	63	28	61	152
Have not made a decision	02	00	08	10
Subtotal	65	28	69	162
Nonrespondent	00	00	00	00
Total	65	28	69	162
Performance on this measure	96.92%	100%	88.41%

G. Acquisition Performance Measures

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	20	01	32	53
2. AT was only available through the AT program.	238	33	453	724
3. AT was available through other programs, but the system was too complex or the wait time too long.	02	00	38	40
4. Subtotal	260	34	523	817
5. None of the above	10	01	33	44
6. Subtotal	270	35	556	861
7. Nonrespondent	00	00	00	00
8. Total	270	35	556	861
9. Performance on this measure	96.3%	97.14%	94.06%

H. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	932	91.1%
Satisfied	79	7.72%
Satisfied somewhat	07	0.68%
Not at all satisfied	04	0.39%
Nonrespondent	01	0.1%
Total Surveyed	1,023
Response rate %	99.9%

I. Notes:

Device Demonstration

A. Number of Device Demonstrations by Device Type

Demonstrations by Device Type
Type of AT Device / Service	Number of Demonstrations of AT Devices / Services
Vision	33
Hearing	166
Speech Communication	39
Learning, Cognition and Developmental	43
Mobility, Seating and Positioning	590
Daily Living	868
Environmental Adaptations	57
Vehicle Modification and Transportation	01
Computers and Related	161
Recreation, Sports and Leisure	164
Total # of Devices Loaned	2,122

B. Types of Participants

Demonstrations by Participant Type
Type of Participant	Number of Participants in Device Demonstrations
Individuals with Disabilities	686
Family Members, Guardians, and Authorized Representatives	735
Representatives of Education	221
Representatives of Employment	25
Health, Allied Health, Rehabilitation	71
Representative of Community Living	377
Representative of Technology	07
Total	2,122

C. Number of Referrals

Referrals
Type of Entity	Number of Referrals
Funding Source (non-AT program)	18
Service Provider	173
Vendor	252
Repair Service	00
Others	600
Total	1,043

D. Anecdote

Eighty year old male who resides in a duplex-style condo in the North Country. His daughter had been residing with him but due to a job offer she needed to move south. He was in need of several Hearing Assistive Technological devices. He was shown a demonstration of the CapTel phone and provided the paperwork to apply for a free phone.

Impact Area Education Employment Commumity Living

E. Performance Measures

Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	308	89	1,558	1,955
Decided that an AT device/ service will not meet needs	03	01	50	54
Subtotal	311	90	1,608	2,009
Have not made a decision	03	00	62	65
Subtotal	314	90	1,670	2,074
Nonrespondent	00	00	48	48
Total	314	90	1,718	2,122
Performance on this measure	99.04%	100%	93.6%

F. Customer Satisfaction

Satisfaction
Customer Rating of Services	Number of Customers	Percent
Highly satisfied	1,680	79.17%
Satisfied	338	15.93%
Satisfied somewhat	07	0.33%
Not at all satisfied	06	0.28%
Nonrespondent	91	4.29%
Total	2,122
Response rate %	95.71%

G. Notes:

Overall Performance Measures

Overall Acquisition Performance Measure

Acquisition Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
1. Could only afford the AT through the AT program.	43	02	916	961
2. AT was only available through the AT program.	494	99	975	1,568
3. AT was available through other programs, but the system was too complex or the wait time too long.	02	00	99	101
4. Subtotal	539	101	1,990	2,630
5. None of the above	11	01	102	114
6. Subtotal	550	102	2,092	2,744
7. Nonrespondent	00	00	00	00
8. Total	550	102	2,092	2,744
9. Performance on this measure	98%	99.02%	95.12%	95.85%
ACL Performance Measure	75%	75%	75%	75%
Met/Not Met	Met	Met	Met	Met

Overall Access Performance Measure

Access Performance Measures
Response	Primary Purpose for Which AT is Needed			Total
Response	Education	Employment	Community Living	Total
Decided that AT device/service will meet needs	361	117	1,613	2,091
Decided that an AT device/ service will not meet needs	13	01	56	70
Subtotal	374	118	1,669	2,161
Have not made a decision	05	00	70	75
Subtotal	379	118	1,739	2,236
Nonrespondent	00	00	48	48
Total	379	118	1,787	2,284
Performance on this measure	98.68%	100%	93.4%	94.61%
ACL Performance Measure	70%	70%	70%	70%
Met/Not Met	Met	Met	Met	Met

Training

A. Training Participants: Number and Types of Participants; Geographical Distribution

Training by Participant Type
Type of Participant	Number
Individuals with Disabilities	88
Family Members, Guardians and Authorized Representatives	93
Representatives of Education	372
Representatives of Employment	102
Rep Health, Allied Health, and Rehabilitation	236
Representatives of Community Living	168
Representatives of Technology	18
Unable to Categorize	15
TOTAL	1,077

Geographic Distribution of Participants
Metro	Non Metro	Unknown	TOTAL
639	453	00	1,092

B. Training Topics

Trainings by Topic
Primary Topic of Training	Participants
AT Products/Services	843
AT Funding/Policy/ Practice	53
Information Technology/Telecommunication Access	33
Combination of any/all of the above	163
Transition	00
Total	1,092

B. Description of Training Activities

Describe innovative one high-impact assistance training activity conducted during the reporting period:

ATinNH was able to present to a Parent Outreach Group on the general topic of Assistive Technology in Education. There were parents and teachers in attendance from all levels. This workshop provided them an overview of what assistive technology is available and how to acquire it. Parents and teachers were given concrete examples and left with ideas to implement with their students right away. It was a well-attended training where we received excellent satisfaction.

Breifly describe one training activity related to transition conducted during the reporting period:

ATinNH was able to hold a WIOA Pre-ETS Assistive Technology workshop this year. This was tailored toward the students who attended. They were able to create devices to help them in their future career goals.

Breifly describe one training activity related to Information and Communication Technology accessibility:

This year we held a webinar called Creating Accessible Documents with Microsoft Word: A Practical Path. This was a free webinar open to anyone, not only NH residents. We had 405 individuals register and over 225 individuals attend. We received excellent feedback and plan to continue this model moving forward.

D. IT/Telecommunications Training Performance Measure

IT/Telecommunications Training Performance Measure
Outcome/Result From IT/Telecommunications Training Received	Number
IT and Telecommunications Procurement or Dev Policies	19
Training or Technique Assistance will be developed or implemented	08
No known outcome at this time	06
Nonrespondent	00
Total	33
Performance Measure Percentage	81.8%
RSA Target Percentage	70%
Met/Not Met	Met

E. Notes:

Technical Assistance

A. Frequency and Nature of Technical Assistance

Technical Assistance by Recipient Type
Education	30%
Employment	30%
Health, Allied Health, Rehabilitation	0%
Representative of Community Living	40%
Technology (IT, Telecom, AT)	0%
Total	100%

B. Description of Technical Assistance

Describe Innovative one high-impact assistance activity that is not related to transition:

ATinNH has been involved in the development of an online graduate certificate program in assistive technology through UNH online. This high impact activity builds capacity in the state of New Hampshire.

Breifly describe one technical assistance activity related to transition conducted during the reporting period:

ATinNH attended two transition fairs where students were able to try the assistive technology devices and ask questions related to their hopefully career choices. We also held a WIOA Pre-ETS Assistive Technology workshop.

C. Notes:

Public Awareness

Public Awareness Narratives

Describe in detail at least one and no more than two innovative or high-impact public awareness activities conducted during this reporting period. Highlight the content/focus of the awareness information shared, the mechanism used to disseminate or communicate the awareness information, the numbers and/or types of individuals reached, and positive outcomes resulting from the activity. If quantative numbers are available regarding the reach of the activity, please provide those: however, quantative data is not required.

1. Age of Champions – On April 22, 2017, ATinNH participated in the Age of Champions at the University of New Hampshire. This is a yearly event that raises awareness regarding healthy aging. Our table, Aging in Place with Assistive Technology, offered the approximately 200 participants an opportunity to try out a variety of devices to aid in healthy aging. Participants enjoyed the event and enjoyed asking questions and trying out the available assistive technology.

2. Informational Session at St. Joseph’s Hospital in Nashua NH – Every year, ATinNH joins forces with our partner from the Bureau of Elderly and Adult Services to provide information about device for communication access. The event at St. Joseph’s Hospital helps to educate and provide outreach to the staff at the hospital as well as the southern NH community. As said by the coordinator of the event, “Your information is vital and your role in key in keeping people independent.”.

Information And Assistance

Information And Assistance Activities by Recipient
Types of Recipients	AT Device/ Service	AT Funding	Total
Individuals with Disabilities	485	22	507
Family Members, Guardians and Authorized Representatives	160	13	173
Representative of Education	333	03	336
Representative of Employment	85	07	92
Representative of Health, Allied Health, and Rehabilitation	215	19	234
Representative of Community Living	120	30	150
Representative of Technology	30	02	32
Unable to Categorize	00	00	00
Total	1,428	96	1,524

Notes:

State Improvement Outcomes

State improvement outcomes are not required. You may report up to two MAJOR state improvement outcomes for this reporting period. How many will you be reporting?

A. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

2. In one or two sentences, describe the written policies, practices, and procedures that have been developed and implemented as a result of the AT program's initiative. Include information about how to obtain the full documents, such as a Web site address or e-mail address of a contact person, but do not include the full documents here. (If there are no written polices, practices and procedures, explain why.)

3. What was the primary area of impact for this state improvement outcome?

B. State Improvements

1. In one or two sentences, describe the outcome. Be as specific as possible about exactly what changed during this reporting period as a result of the AT program's initiative.

3. What was the primary area of impact for this state improvement outcome?

Additional And Leveraged Funds

Additional and Leveraged Funds

Did you have Additional and Leveraged Funding to Report?

Yes

A. Leveraged Funding for State Plan Activities

State Plan Activities
Fund Source	Amount	Use of Funds
Public/State Agency	$7,304	Training
Private	$12,158	Demonstration
Federal	$75,000	Reuse
	Amount: $94,462

B. Leveraged Funding for Activities Not in State Plan (data not previously reported in other activity sections)

Non-State Plan Activities
Fund Source	Amount	Use of Funds	Individuals Served	Other Outcome

C. Describe any unique issues with your data in this section (e.g., the reason why you were unable to report the number of individuals served with additional or leveraged funds).

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This FY17 State AT Program Annual Progress Report was exported from the National Assistive Technology Act Data System (NATADS). NATADS was developed with partial support from the Center for Assistive Technology Act Data Assistance.

Association of Assistive Technology Act Programs . Saved: Fri May 04 2018 15:27:16 GMT-0500 (Central Daylight Time)